OUR SERVICES
How does ShipIt work?
Book online at
shipit.ph/form
Secure Payment
ShipIt picks up your package from your doorstep
Your package gets shipped out
Package received by the consignee
1. Book online at
shipit.ph/form
2. Secure Payment
3. ShipIt picks up your package from your doorstep
4. Your package gets shipped out
5. Package received by the consignee
What’s the difference between ShipIt Express and ShipIt Business?
ShipIt Express offers international courier services at cost-effective rates. This option is ideal for small & personal shipments. Parcels usually arrive within 5-7 days.
ShipIt Business offers a wide range of service options for commercial shipments through ShipIt Fulfillment, ShipIt Amazon, ShipIt Forwarding, ShipIt eBay and ShipIt Import.
How do I book your services?
Do you offer pick ups?
How long does shipping take?
Do you accommodate walk-ins?
What is Box-It-Yourself (BIY)?
What’s the difference between standard shipping and BIY?
Standard Shipping:
- Rates are based on chargeable weight.
- You may use the boxes from ShipIt or your own box.
- Schedule of package pick ups is from Mondays - Fridays, 10am-5pm.
- Ship out schedules are Mondays, Wednesdays, and Fridays. There’s a cut-off every 12 noon for walk-ins.
- Standard shipping is available to any country around the world.
Box-It-Yourself (BIY) Promo:
- Rates are fixed and there is no need to weigh.
- Boxes will be provided by ShipIt.
- Empty boxes will be delivered every Monday and picked up every Wednesday for customers within Metro Manila. We will be shipping out the BIY packages every Friday.
- There is a booking cut off every Friday at 1pm, prior to shipping week.
- The BIY promo covers the USA, Canada, Australia, New Zealand, South Asia, East Asia and Southeast Asia only.
How can I avail Box-It-Yourself?
What are your shipment terms?
Do you accommodate customers outside of Metro Manila?
Do you provide the boxes?
Do you offer import services?
PROHIBITIONS & RESTRICTIONS
What’s the difference between prohibited & restricted items?
What are the Prohibited & Regulated items?
PROHIBITED:
- Air Guns
- Live Animals
- Bullion (precious metals)
- Cash or any legal tender
- Negotiable instruments
- Explosives & weapons incl. imitation
- Firearms & ammunition incl. Imitation
- Fresh/Frozen produce
- Gambling devices incl. Playing cards
- Human and animal remains, including ashes
- Illegal goods (counterfeit, narcotic)
- Ivory
- Loose (semi)precious stones
- Meat products (corned beef, chicharon, liver spread, etc.)
- Dried Fish (daing, danggit, pusit, etc.)
- Perishable, Fresh, and Frozen Goods
- Pornography
- Powerbanks
- Prescription and OTC drugs
- Items with alcohol or oil content
- designer/luxury brand goods
- Breakables (glass, etc.)
- Electronics
- Food in glass jars and containers
- Items with internal batteries
- Food supplements
Can I ship skincare products/cosmetics?
Can I ship food products to the US?
COMPLIANCE & TAXES
What is DDU?
Are taxes and duties included?
How much will my duties and taxes cost?
Do you handle inspection?
PRICING & QUOTATION
How to check your air freight rates?
Do your rates include Metro Manila only?
What are the other fees?
What is a Chargeable Weight?
Watch this video to guide you on how to measure & weigh your package:
https://fb.watch/fWnENqxwRI/
How to request a quotation for ShipIt Business?
What are your sea freight rates?
Here are some initial questions we will be asking to generate a quotation for you:
- Provide the City / Port of destination.
- Do you have a broker to clear the goods? (Y/N)
- Does your receiver have an import license? (Y/N)
- Please provide the type of product you are going to ship out.
- What is the product volume / quantity?
Are your rates cheaper than DHL/UPS/FedEx?
PAYMENTS / REFUNDS
What are your payment methods?
How can I get a refund?
- Reason for refund
- Billing Invoice #
- Proof of Payment
- Nominated bank account (to make the refund)
CONTACT & OFFICE INQUIRIES
How may I contact ShipIt?
Where is your office located?
What are your hours?
Payment Options
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Customer Care
- Contact Us
- FAQs
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Location
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Unit 404 Angelus Plaza
104 V.A. Rufino Street,
Legazpi Village, Makati City,
Philippines 1229
(+63) 917 174 4748
(+63917-1SHIPIT) -
E-Trade Building, Jl. KH Wahid Hasyim
No.55, RT.1/RW.4, Gondangdia,
Kec. Menteng, Jakarta, Daerah Khusus
Ibukota Jakarta 10350 -
1EXPORT PTE. LTD,
113B Jalan Besar,
Singapore 208833 -
447 Sutter St 3rd Floor,
San Francisco, CA 94108,
United States of America
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